Privacy policy

Data protection

The operators of these pages take the protection of your personal data very
seriously. We treat your personal data confidentially and in accordance with
the statutory data protection regulations and this data protection declaration.

As a rule, it is possible to use our website without providing personal data. Insofar as personal data (e.g. name, address or email addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.

We would like to point out that data transmission over the Internet (e.g., when communicating by e-mail) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.

Cookies

a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies that are stored on your device by the Internet browser you use. These cookies process certain information about you, such as your browser or location data or your IP address, to an individual extent.

This processing makes our website more user-friendly, effective, and secure, as it enables, for example, the display of our website in different languages or the provision of a shopping cart function.

The legal basis for this processing is Art. 6 (1) (b) GDPR, insofar as these cookies process data for the purpose of initiating or executing a contract.

If the processing does not serve the purpose of contract initiation or contract processing, our legitimate interest lies in improving the functionality of our website. The legal basis for this is Art. 6 (1) lit. f) GDPR.

These session cookies are deleted when you close your Internet browser.

b) Third-party cookies

Our website may also use cookies from partner companies with whom we collaborate for the purposes of advertising, analysis, or the functionality of our website.

For details on this, in particular on the purposes and legal basis for processing such third-party cookies, please refer to the following information.

c) Removal option

You can prevent or restrict the installation of cookies by adjusting your Internet browser settings. You can also delete cookies that have already been stored at any time. However, the steps and measures required for this depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. However, in the case of so-called Flash cookies, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you are using. If you have any questions, please use the help function or documentation of your Flash player or contact the manufacturer or user support.

However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be used to their full extent.

Cookie consent with Borlabs Cookie

Our website uses cookie consent technology from Borlabs Cookie to obtain your consent to store certain cookies in your browser and to document this in accordance with data protection regulations. This technology is provided by Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg (hereinafter referred to as Borlabs). When you visit our website, a Borlabs cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data is not passed on to the provider of Borlabs Cookie. The data collected is stored until you request us to delete it, delete the Borlabs cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention periods remain unaffected. Details on data processing by Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/ Borlabs Cookie Consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 (1) (c) GDPR.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request

This data cannot be attributed to specific individuals. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of illegal use.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not pass on this data without your consent.

Use of the online booking tool of numa group GmbH

We use the platform of
numa group GmbH, Jägerstraße 71, 10117 Berlin (hereinafter “numa”), which
mediates the booking, to process bookings. In this context, we transmit the booking data
(first name, last name, title, telephone number, email address, reason for travel, address,
date of birth, payment information) to numa. The processing of the booking data
is necessary for the fulfillment of the contract concluded with the person making the booking.
The legal basis is Art. 6 (1) (b) GDPR.
numa evaluates the
booking data anonymously for us. We have a legitimate interest in
drawing conclusions from the bookings in order to adapt our services.
The legal basis is therefore Art. 6 (1) (f) GDPR.
We have concluded a data processing agreement with numa that safeguards the transfer of data.

When booking with numa, you also enter into an
agency agreement. numa uses the email address of those making bookings to send them
newsletters with offers similar to those already taken advantage of.
The legal basis for processing is Art. 6 (1) (1) (f)
GDPR in conjunction with § 7 (3) UWG. You can object to receiving a
newsletter at any time without incurring any costs (except for the
transmission costs according to the basic rates). An objection can be sent, for example,
be sent to booking@hotelxy.de.

Use of giggle.tips by the Experience Manager

We use the experience channel manager Giggle.tips on our website and other channels (emails, social media,
guest information systems, etc.).

This service is provided by Giggle GmbH, Jahnstraße 18, A-6020
Innsbruck, Austria (“Giggle”).

Giggle enables users to request and book experiences and events online via our channels.
When you use Giggle, your IP address is transmitted to a Giggle server when you access the service.
If you make an online booking or request an experience or event via our channels, we process your email address, the booked experience or event, and your relevant data, as well as your first and last name, in order to process your request.
For the processing of your request, we use Giggle to send you a confirmation email.
Giggle is a service provided by Giggle GmbH, based in Berlin, Germany.
Giggle is a service provided by Giggle GmbH, based in Berlin, Germany.
events via Giggle, we process your
email address, the booked experience or event, and your
related data, as well as your first and last name, in order to process your request. In individual cases, we also use
your telephone number to inform you about relevant information
regarding the booked experience or event.
The processing of your
data is based on the fulfillment of the contract or the fulfillment of
pre-contractual obligations in accordance with Art. 6 (1) lit. b GDPR. We store your
data for the processing of your booking and beyond that within the scope of our
statutory retention obligations.
Further information about Giggle can be found
at: https://hotel.giggle.tips/privacy
Created by DataReporter 2023

The information and provisions on data protection can be found in the
privacy policy at https://hotel.giggle.tips/imprint.

Processing of data

(Customer and contract data)

We collect, process, and use personal data only to the extent that it is
necessary for the establishment, content, or modification of the
legal relationship (inventory data). We collect, process, and use personal data
relating to the use of our website (usage data) only to the extent that this is necessary to enable the user to
use the service or to bill them.

Newsletter data

Bookers also conclude an
agency contract with numa. numa uses the email address of bookers to send them
newsletters with offers similar to those they have already taken advantage of
. The legal basis for processing is Art. 6 (1) (1) (f)
GDPR in conjunction with § 7 (3) UWG. You can object to receiving a
newsletter at any time without incurring any costs (except for the
transmission costs according to the basic rates). An objection can be sent, for example,
to booking@hotelxy.de.

Facebook

We operate a company presence on the Facebook platform to promote our products and services and to communicate with interested parties or customers.
We are jointly responsible for this social media platform together with Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

We are jointly responsible for this social media platform together with Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

Facebook’s data protection officer can be contacted via a contact form:

https://www.facebook.com/help/contact/540977946302970

We have regulated joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, which sets out the mutual obligations, is available at the following link:

https://www.facebook.com/legal/terms/page_controller_addendum

The legal basis for the resulting processing of personal data, as described below, is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the analysis, communication, sale, and promotion of our products and services.

The legal basis may also be the user’s consent to the platform operator in accordance with Art. 6 (1) (a) GDPR. The user may revoke this consent at any time for the future by notifying the platform operator in accordance with Art. 7 (3) GDPR.

When you visit our online presence on the Facebook platform, Facebook Ireland Ltd., as the operator of the platform in the EU, processes user data (e.g., personal information, IP address, etc.).

This user data is used to provide statistical information about the use of our company’s Facebook presence. Facebook Ireland Ltd. uses this data for market research and advertising purposes, as well as to create user profiles. Based on these profiles, Facebook Ireland Ltd. can, for example, advertise to users within and outside of Facebook based on their interests. If the user is logged into their Facebook account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account.

If the user contacts us via Facebook, the personal data entered by the user on this occasion will be used to process the request. The user’s data will be deleted by us once the user’s request has been answered and there are no legal retention obligations, such as in the case of subsequent contract processing.

Facebook Ireland Ltd. may also set cookies to process the data.

If the user does not agree to this processing, it is possible to prevent the installation of cookies by adjusting the browser settings accordingly. Cookies that have already been stored can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the browser settings, but by adjusting the Flash Player settings accordingly. If the user prevents or restricts the installation of cookies, this may mean that not all functions of Facebook can be used to their full extent.

Further information on processing activities, how to prevent them, and how to delete data processed by Facebook can be found in Facebook’s data policy:

https://www.facebook.com/privacy/explanation

It cannot be ruled out that Meta Platforms Ireland Limited may also process data via Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA.

Instagram

We operate a company presence on the Instagram platform to promote our products and services and to communicate with interested parties or customers.

We are jointly responsible for this social media platform together with Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

Instagram’s data protection officer can be contacted via a contact form:

https://www.facebook.com/help/contact/540977946302970

We have regulated joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, which sets out the mutual obligations, is available at the following link:

https://www.facebook.com/legal/terms/page_controller_addendum

The legal basis for the resulting processing of personal data, as described below, is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the analysis, communication, sale, and promotion of our products and services.

The legal basis may also be the user’s consent to the platform operator in accordance with Art. 6 (1) (a) GDPR. The user may revoke this consent at any time for the future by notifying the platform operator in accordance with Art. 7 (3) GDPR.

When you visit our online presence on the Instagram platform, Facebook Ireland Ltd. as the operator of the platform in the EU processes user data (e.g., personal information, IP address, etc.).

This user data is used to provide statistical information about the use of our company’s presence on Instagram. Facebook Ireland Ltd. uses this data for market research and advertising purposes, as well as to create user profiles. Based on these profiles, Facebook Ireland Ltd. can, for example, target users with interest-based advertising both within and outside of Instagram. If the user is logged into their Instagram account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account.

If the user contacts us via Instagram, the personal data entered by the user on this occasion will be used to process the request. The user’s data will be deleted by us once the user’s request has been answered and there are no legal retention obligations, such as in the case of subsequent contract processing.

Facebook Ireland Ltd. may also set cookies to process the data.

If the user does not agree to this processing, it is possible to prevent the installation of cookies by adjusting the browser settings accordingly. Cookies that have already been stored can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the browser settings, but by adjusting the Flash Player settings accordingly. If the user prevents or restricts the installation of cookies, this may mean that not all functions of Facebook can be used to their full extent.

For more information on processing activities, how to prevent them, and how to delete data processed by Instagram, please refer to Instagram’s data policy:

https://help.instagram.com/519522125107875

It cannot be ruled out that processing by Facebook Ireland Ltd. may also be carried out via Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA.

General links to third-party profiles

The provider uses links to the social networks listed below on its website.

The legal basis for this is Art. 6 (1) lit. f GDPR. The provider’s legitimate interest lies in improving the quality of use of the website.

The plugins are integrated via a linked graphic. Only by clicking on the corresponding graphic is the user redirected to the service of the respective social network.

After the customer is redirected, information about the user is collected by the respective network. This initially includes data such as IP address, date, time, and page visited. If the user is logged into their user account on the respective network during this time, the network operator may be able to assign the information collected about the user’s specific visit to the user’s personal account. If the user interacts via a “share” button on the respective network, this information may be stored in the user’s personal user account and published if necessary. If the user wants to prevent the collected information from being directly assigned to their user account, they must log out before clicking on the graphic. It is also possible to configure the respective user account accordingly.

The following social networks are linked by the provider:

facebook

Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

Datenschutzerklärung: https://www.facebook.com/policy.php

Instagram

Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland.

Datenschutzerklärung: https://help.instagram.com/519522125107875